products customer services training RapidResponse courses

By attending courses listed on this page, RapidResponse™ users can more easily address operations performance problems and make better decisions in real-time resulting in cost savings, improved customer satisfaction, and gains in competitive advantage.

Maximize your RapidResponse Capabilities

Kinaxis offers training courses for key members of your RapidResponse implementation team and user community. These courses help ensure the successful implementation of RapidResponse and allow your company to maximize its return on investment.

New Feature videos

If you're upgrading, you might be interested in viewing the New Feature videos available in the Kinaxis Supply Chain Expert Community. These videos explain some of the new and exciting features introduced in the latest release of RapidResponse.
For more information, visit the Upgrade Center.

Courses

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RapidResponse user courses

toggle Introduction to RapidResponse 9.5

This course introduces RapidResponse and explains how it can be used to resolve supply chain challenges. Attendees learn how to:

  • Navigate in the RapidResponse workspace
  • View data using workbooks and worksheets
  • View summarized data using hierarchies and charts
  • Use RapidResponse Message Center
  • Create shortcuts
  • Print reports
  • Customize the appearance of printed reports
  • Export data for use in other applications such as Microsoft Excel
  • Change user options
  • Search for data
  • View part information
  • Create static-value filters
  • Use scorecards to understand the state of the data and compare scenarios
  • Use task flows
  • Access on line help and documentation
  • Search for a workbook that contains a specific string

This training course is available from the Kinaxis Supply Chain Expert Community at: http://community.kinaxis.com/community/supply_chain_management_kinaxis_rapidresponse/training.

Video : No Charge

toggle RapidResponse Scorecarding and Alerting

This course covers how to use RapidResponse to:

  • Create scorecards to compare metric results between scenarios and against targets
  • Produce time-based scorecards
  • Include charts in the scorecards
  • Create targets
  • Create alerts that monitor data specific records, worksheets, or scorecards
  • Automate reports
  • Creating an alert to run after another alert finishes
  • Creating an alert that runs an external process after the alert completes

Additional video content available from the Kinaxis Supply Chain Expert Community at: http://community.kinaxis.com/community/supply_chain_management_kinaxis_rapidresponse/training.

Prerequisites: Introduction to RapidResponse
Duration: 0.5 days

On-Site : $445.00 USD / participant
e-Learning : $270.00 USD / participant

toggle RapidResponse Data Simulation

This course covers how to use RapidResponse to:

  • Understand scenarios and their properties
  • Change data by inserting or deleting records
  • Track data changes
  • Split orders
  • Edit dates
  • Modify calculated values
  • Edit crosstab data
  • Modify data in hierarchies
  • Copy blocks of data
  • Importing data into a scenario
  • Importing data into a workbook

Additional video content available from the Kinaxis Supply Chain Expert Community at: http://community.kinaxis.com/community/supply_chain_management_kinaxis_rapidresponse/training.

Prerequisites: Introduction to RapidResponse and RapidResponse Scorecarding and Alerting
Duration: 1 day

On-Site : $890.00 USD / participant
e-Learning : $540.00 USD / participant

toggle RapidResponse Collaboration

This course covers how to use RapidResponse to:

  • Initiate a collaboration with other users to solve business problems
  • Participate in a collaboration exercise
  • Use RapidResponse Message Center in the collaboration exercises
  • View conflicting data changes
  • Conclude the collaboration exercise and generate an activity report

Prerequisites: RapidResponse Data Simulation
Duration: 0.5 days

On-Site : $445.00 USD / participant
e-Learning : $270.00 USD / participant

Solving business problems courses

toggle Managing Supply and Supply Changes

This course covers how to use RapidResponse to:

This course covers how to use RapidResponse to view supply information and analyze the impact of supply disruptions using the Planning Sheet workbook. Also, the participants will learn how to view supplies at different levels of detail and step through processes to resolve supply problems, and exhaust supply for a part.

  • Viewing historical supply data
  • Use parts to exhaust with interchangeable part relationship

Additional video content available from the Kinaxis Supply Chain Expert Community at: http://community.kinaxis.com/community/supply_chain_management_kinaxis_rapidresponse/training.

Prerequisites: RapidResponse Data Simulation
Duration: 0.5 days

On-Site : $445.00 USD / participant
e-Learning : $270.00 USD / participant

toggle Managing Demand and Demand Changes

This course covers how to use RapidResponse resources to address the various business challenges related to managing customer demand at the finished goods level. In this course, participants step through processes to resolve late orders, respond to changes in finished goods supply, evaluate the impact of adding or changing orders, and respond to schedule changes.

Prerequisites: RapidResponse Data Simulation
Duration: 0.5 days

On-Site : $445.00 USD / participant
e-Learning : $270.00 USD / participant

toggle Managing Allocations to Forecast

This course covers how to use the RapidResponse resources to address the various business challenges related to managing the allocation of supply to customer forecasts. In this course, participants step through processes to solve business challenges such as allocating supply, responding to supply changes, evaluating the impact of forecast changes, and accepting customer forecast requests.

Prerequisites: RapidResponse Data Simulation
Duration: 0.5 days

On-Site : $445.00 USD / participant
e-Learning : $270.00 USD / participant

toggle Managing Allocation to Demand Sites

This course covers how to use the RapidResponse resources to address the various business challenges related to managing allocating supply to various sites in your organization. In this course, participants step through processes to solve business challenges such as allocating of supply, responding to supply changes, and managing the finished goods inventory to optimize company objectives.

Prerequisites: RapidResponse Data Simulation
Duration: 0.5 days

On-Site : $445.00 USD / participant
e-Learning : $270.00 USD / participant

toggle Managing Inventory

This course covers how to investigate inventory anomalies and identifying excess inventory and shortages using the Inventory Analysis workbook. It also demonstrates how to use processes to reduce the excess inventory, use parts to exhaust and review inventory liabilities.

Prerequisites: RapidResponse Data Simulation
Duration: 0.5 days

On-Site : $445.00 USD / participant
e-Learning : $270.00 USD / participant

toggle Managing Bills of Material

This course covers how to view single level bills of material, understand how to use the BOM Analysis workbook and analyze changes such as an increase in a component's lead-time and modify option ratios. This course also covers how to set up BOM level part substitution, understand the results of a BOM compare and creating and using BOM filters.

Prerequisites: RapidResponse Data Simulation
Duration: 0.5 days

On-Site : $445.00 USD / participant
e-Learning : $270.00 USD / participant

toggle Managing Outsourced Manufacturing

This course covers how to address the various business challenges related to outsourced manufacturing. In this course, participants step through the task flows used to solve business challenges related to outsourced manufacturing. As well, participants learn about using scenario perspectives, and comparing contract manufacturer's and brand owner's bills of material.

Prerequisites: RapidResponse Data Simulation
Duration: 1 day

On-Site : $890.00 USD / participant
e-Learning : $540.00 USD / participant

toggle Managing Replenishment with Kanban Manager

This course covers how to use the Kanban Manager feature to view kanban details and calculate new recommendations for either the number of bins or bin quantity associated with a kanban system. For example, you might want to calculate new bin recommendations in response to a demand change. This can help prevent unfavorable inventory conditions that might arise from not periodically reviewing kanban bin sizing.

Prerequisites: RapidResponse Data Simulation
Duration: 0.5 days

On-Site : $445.00 USD / participant
e-Learning : $270.00 USD / participant

toggle Introduction to Managing Constraints

This course covers how to use the RapidResponse resources to create, view, and analyze the impact of constraint changes. As well, this course explains how to use constraints to manage limited supply or capacity conditions, and manage contract changeovers.

Prerequisites: RapidResponse Data Simulation
Duration: 0.5 days

On-Site : $445.00 USD / participant
e-Learning : $270.00 USD / participant

toggle Managing Capacity

This course covers how to use RapidResponse resources to effectively plan, monitor, and respond to capacity anomalies. Participants will also learn how to step through processes to align capacity with load, manage capacity changes, and evaluate the impact of a new customer demand on capacity.

Prerequisites: RapidResponse Data Simulation
Duration: 0.5 days

On-Site : $445.00 USD / participant
e-Learning : $270.00 USD / participant

toggle Using RapidResponse Engineering Change Manager

This course covers how to use the Engineering Change Manager application to determine the optimal time to phase in an engineering change. Delivered as a series of videos.

Prerequisites: Introduction to RapidResponse
This training course is available from the Kinaxis Supply Chain Expert Community at: http://community.kinaxis.com/community/supply_chain_management_kinaxis_rapidresponse/training.

Video : No Charge

toggle Using Clear to Build

This course covers how production planners use the Clear to Build workbook to review production orders to determine what they can build immediately and what needs to wait. The Clear to Build workbook can also be used to change order properties.

Prerequisites: RapidResponse Data Simulation
Duration: 0.5 days

On-Site : $445.00 USD / participant
e-Learning : $270.00 USD / participant

Authoring resource courses

toggle RapidResponse Data Model

This course provides participants with an overview of the database design concepts used in the RapidResponse data model. Participants learn how data is organized, table and field types, and receive a hierarchical representation of primary tables in RapidResponse. In addition, users also learn about input, calculated, and control tables, along with their intended uses, and understand which tables and fields to use when designing workbooks.

Prerequisites: Introduction to RapidResponse
Duration: 0.5 days

On-Site : $445.00 USD / participant
e-Learning : $270.00 USD / participant

toggle RapidResponse Authoring Fundamentals

This course covers how to create filters, hierarchies, task flows, workbooks, and table-based worksheets. Users learn how to create crosstab worksheets which can drill to the details. This course also teaches how to use the RapidResponse Query Language to leverage the power of RapidResponse to create simple, compound, and conditional expressions. After attending this course, participants will understand the RapidResponse workbook development process and leave with a worksheet design template and the required skills to be successful at authoring RapidResponse resources.

Prerequisites: RapidResponse Data Model
Duration: 2 days

On-Site : $1780.00 USD / participant
e-Learning : $1080.00 USD / participant

toggle RapidResponse Authoring Advanced

This course leverages the information learned in the RapidResponse Authoring Fundamentals course and covers how to create worksheets based on multiple data tables (composite worksheets) and editable crosstab worksheets. Users learn how to create metric workbooks and worksheets. This course also teaches how to define and use workbook variables, design macros and define profile variables.

Prerequisites: RapidResponse Authoring Fundamentals
Duration: 1.5 days

On-Site : $1335.00 USD / participant
e-Learning : $810.00 USD / participant

Administration courses

toggle RapidResponse User Administration

This course is targeted at administrators who are responsible for the daily user management of RapidResponse. The course teaches how to manage user accounts and predefined resources such as workbooks, and set up RapidResponse Message Center and the alert service. Course participants also learn how to grant permissions to tools and resources, monitor system usage, specify user system settings, stop data queries, and disconnect users.

Prerequisites: Introduction to RapidResponse
Duration: 0.5 days

On-Site : $445.00 USD / participant
e-Learning : $270.00 USD / participant

toggle RapidResponse Configuring Automated Collaboration

This course teaches participants how to setup groups and assign group members the responsibility for data. Participants will also learn to use the predefined responsibility workbooks included with RapidResponse and create new collaboration workbooks.

Prerequisites: RapidResponse Authoring Fundamentals and RapidResponse User Administration
Duration: 0.5 days

On-Site : $445.00 USD / participant
e-Learning : $270.00 USD / participant

toggle RapidResponse System Administration

This course is targeted at RapidResponse administrators who are responsible for the deployment and maintenance of the overall RapidResponse system. This course outlines the responsibilities of RapidResponse system administrators. Course participants learn how to monitor the RapidResponse system, set system configuration and create administrative users and groups.

Delivered as a series of videos.

Prerequisites: Introduction to RapidResponse

This training course is available from the Kinaxis Supply Chain Expert Community at: http://community.kinaxis.com/community/supply_chain_management_kinaxis_rapidresponse/training.

Video : No Charge

toggle RapidResponse Data Administration

This course is targeted at RapidResponse administrators who are responsible for bringing data into RapidResponse from their own enterprise systems, customers, suppliers, and contract manufacturers. Participants will learn troubleshooting techniques, how to manage RapidResponse on a daily basis, schedule tasks, modify analytic calculations and manage views of the data for their users.

Prerequisites: Introduction to RapidResponse
Duration: 1 day

On-Site : $890.00 USD / participant
e-Learning : $540.00 USD / participant

toggle RapidResponse Data Administration – Modifying a data integration

This course is targeted at RapidResponse administrators who are responsible for modifying and managing their data integration. Participants will learn how to add new sites, modify data sources and data files, persist system of record data, and customize the RapidResponse data model.

Prerequisites: RapidResponse Data Administration
Duration: 0.5 days

On-Site : $445.00 USD / participant
e-Learning : $270.00 USD / participant

toggle RapidResponse Data Publishing

This course is targeted at contract manufacturers who are sharing data with brand owners (sometimes called OEMs). This course explains how to set up RapidResponse to publish data to RapidResponse subscribers and how to set up and install the RapidResponse data transfer client.

Prerequisites: Introduction to RapidResponse
Duration: 0.5 days

On-Site : $445.00 USD / participant
e-Learning : $270.00 USD / participant

toggle RapidResponse Data Subscribing

This course is targeted at administrators responsible for bringing in data from outside sources such as customers, suppliers, and contract manufacturers. This course explains how to bring in data from other companies that use RapidResponse and companies that do not.

Prerequisites: Introduction to RapidResponse
Duration: 0.5 days

On-Site : $445.00 USD / participant
e-Learning : $270.00 USD / participant

Developer courses

toggle RapidResponse OpenAPI

This two-day course is designed to train developers in the use of the RapidResponse OpenAPI to extend and customize RapidResponse. RapidResponse OpenAPI is a set of registered Microsoft COM objects used to programmatically access the RapidResponse Server. Custom applications can use RapidResponse OpenAPI to retrieve data from RapidResponse Server.

Note: This course is only delivered in classroom at the Kinaxis training center in Ottawa, Canada.

Prerequisites: Introduction to RapidResponse and RapidResponse authoring courses

On-Site : $1775.00 USD / participant

 

Which classes are right for you?

See an overview of recommended courses. View our upcoming customer course schedule.

Customer Feedback

"The RapidResponse training was excellent and Kinaxis did a great job to ensure that each student completed and, more importantly, understood the material. I don't think I've participated in a class where there was this level of engagement by the participants and instructor."
 
Todd Weissinger, Consolidated Manufacturing Center IT Manager, Raytheon