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Comprehensive Support for your Supply Chain Management Success

When you do business with Kinaxis™ you're not only getting an award-winning on-demand supply chain management service, but peace of mind through a comprehensive set of support services. You can be assured that all of your support needs will be met—from initial implementation through mature day-to-day use.

Kinaxis Supply Chain Expert Community

The Kinaxis Customer Support team understands manufacturing and manufacturing systems, and is experienced in applying RapidResponse™ to real-world business scenarios. Areas of expertise include data extraction and mapping issues, technical software compatibility, coordination of integration and product implementation and training.

As a Kinaxis customer, your comprehensive and single point of entry to all support services is the Kinaxis Supply Chain Expert Community. The Kinaxis Supply Chain Expert Community offers a unique opportunity to learn, share and connect with some of the industry's brightest supply chain experts. In the community you'll be able to gain insights into best practices, discuss industry trends, and learn now to get the most from your investment in RapidResponse and network with your peers.

Kinaxis offers a wealth of support services within our Kinaxis Supply Chain Expert Community. As a Kinaxis customer, your community login and password give you complete access to our customer supportal, including:

a knowledge base,
the means to log and track support incidents,
information on our maintenance and support programs,
on-demand new feature videos,
technical bulletins,
access to our bi-monthly customer e-newsletter (Insights),
comprehensive discussion forums. All Kinaxis customers are encouraged to leverage the forums that feature hearty discussions on RapidResponse tips, tricks and best practices; innovative ways of using RapidResponse to solve multiple supply chain business challenges; the value that various types of users/departments gain from the product; how to quantify results gained for communication to corporate executives; and online networking with other users in similar and different industries,
and invitations to attend bi-monthly customer only webinars on new product releases and tips and tricks to ensure you realize the highest value from your investment in RapidResponse

The customer supportal within the community provides you with tools to make your organization more self-sufficient. Best of all, you can access the site anywhere, anytime-all you need is an Internet connection.

For more information about maintenance and support, contact us by email: support@kinaxis.com.