Tired of Blindly Saying Yes?
You're only as good as your word. In a highly competitive market with fickle customers, a promise made needs to be a promise kept. But do you know the cost of your commitments?
Once customers have placed their orders, invariably the business situation changes and thus they need to make adjustments. Companies need to respond to customer requests as quickly as possible — if they don't, someone else will. Some companies offer a fixed response time as a customer satisfaction value proposition. But often, the need to give a fast answer leads to committing to an order before really knowing if and/or when it can be delivered, and that is a risky proposition.
As customers make changes to their orders (quantity increase/decrease, date pull-in/push-out, line addition/deletion, or order cancelation), companies need to quickly and confidently analyze the "do-ability" of the request, as well as its impact on other orders and key performance metrics overall.
RapidResponse®s enables customer service representatives to find an achievable delivery date that can satisfy the customer while still supporting the company's business objectives and profitability targets. As new customer orders or changes come in, users can collaborate with the supply chain by instantly modeling, sharing and comparing projected results of various action alternatives such as:
- Re-prioritizing order
- Splitting order
- Expediting order
- Re-allocating supply
- Item substitution
- Inventory or order transfer
- Superior responsiveness to customers with more reliable order promising
- Clearer, quicker insight into the financial and operational impact of order changes
- Faster, more cost-effective decisions
- An ability to maximize revenue opportunities to drive growth