Smart Alerting—Know Not Only What is at Risk, but What the Operational and Financial Impact Will Be
The alerting technology within RapidResponse® enables you to monitor and manage the things that matter most—risk and opportunity.
What it is:
Our exception-based notifications alert you of changing supply and demand conditions and their potential impact to the business. It is never enough to simply know that something unexpected has occurred. You need to understand the context, the impact and the next steps.
How it works:
- With RapidResponse you can define your own alert criteria and set up the alerts yourself—no programming and no need for IT support. See a cell—watch a cell. It's that easy.
- Using alerts, you can monitor data for any change condition that you specify, and establish personal fault tolerance conditions to avoid alert overload.
- You can monitor for specific events (e.g. late supply) or specific conditions (e.g. a certain metric will be negatively impacted as a result of a particular event or the cumulative effects of a series of events).
- You can also automate responses and use alerts to trigger additional contingency processes.
- When an exception condition is met, you receive a message. The message will include the information and a direct link to the affected data in a workbook, where you can begin to drill down to the details and subsequently assemble a team of people to analyze response alternatives.
How it's different:
Too many times, exception alerting is based on an event itself. To be truly valuable, an alert should be triggered based on the anticipated impact of the event. For example, if a supplier fails to deliver raw materials as promised, that is certainly unexpected. However, if this condition does not directly affect the delivery of your finished goods, an alert may not be necessary. This is the difference between being alerted to the unexpected event versus being alerted to the impact of an unexpected event.
Many companies will promote their alerting capabilities as a way to "sense and respond." Few, if any, are actually able to notify you on the severity of the impact, and fewer still offer tools to enable the response process. Alerts about risks to the business only have value when you have the tools to understand the consequences and subsequently drive action in response.
Why it's important:
- Separates the noise from the real action priorities.
- Directs you to the root cause of an issue.
- Enables teams to focus on urgent issues, before they turn into major problems.